Refund policy
Last updated: October 12, 2026
At Lune & Leaf, every order is prepared and packed by hand. Because our teas, infusions and saffron are food products, we follow the return rules below to protect the freshness and safety of every order.
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or issue a full refund, including any shipping fees.
Unopened products
Unopened products in their original, sealed packaging may be returned within 7 days of delivery. Please contact us first to arrange the return. Return shipping costs are paid by the customer unless the return is due to our error.
Items that cannot be returned
- Opened or used tea, infusion and saffron products, for hygiene and food-safety reasons.
- Bulk (by-the-kilo) orders, which are weighed and packed to order.
- Gift boxes with flavours you selected (such as the Discovery Collection), which are assembled to order.
These items can still be replaced or refunded if they arrive damaged, defective or incorrect.
Order cancellations
You can cancel your order free of charge before it has been shipped. Once an order has been shipped, the return rules above apply.
Refunds
Once we receive and inspect a returned item, we will notify you. Approved refunds are issued to your original payment method within 7-14 business days. Your bank or card provider may take additional time to show the refund.
Contact us
WhatsApp / phone: +966 55 659 9885
Email: luneandleaf3@gmail.com